Business model | The MultiChoice Group

Business activities (FY20)

What we do?

Package content into our own channels

33	proprietary GE channels
38	sport channels
2	OTT services

Acquire pre-packaged channels

111	international GE channels
23	local GE channels
29	news channels

Aggregate channels into tiered packages

Sell advertising slots on select channels through media sales division

Secure and encrypt content through Irdeto, which also services external clients

Distribute to customers across multiple platforms

DTT technology

Satellite technology

STB design

OTT technology

Sales and customer experience

Marketing and awareness
Subscription and decoder sales
Value-added services
Customer service
Loyalty

Outputs (FY20)

Our products and services

Offers services in 50 markets
Six core bouquets, at varying price points
>150 linear video channels
Catch-up and movie rental (“Box Office”) services available

Offers services in eight markets
On average 60 linear video channels
Four core bouquets, at varying price points

DStv streaming service offered as a standalone service or a value-added service for DTH customers
SVOD service Showmax has localised versions in four markets, with standard and mobile offerings available

Commercial airtime sales across 130+ pay-TV channels

Cybersecurity and anti-piracy services to the group plus external customers in 71 countries, across multiple industries including media security, gaming, connected transport and other connected industries

Inputs (FY20)

The resources and relationships we rely on

Finances

ZAR9.8bn equity (FY19: ZAR9.8bn)
ZAR0.1bn financial debt (FY19: ZAR0.1bn)
55 059 MultiChoice Group shareholders

Technology and platforms

Widespread DTH satellite footprint covered by four different satellites (two through Intelsat and two through Eutelsat)
Fully invested DTT network covering 117 cities over eight countries
Numerous support technologies (including Al) for customer service, billing, playout, archiving, scheduling and Irdeto security encryption

Industry expertise

35 years in industry
Market leadership across 50 countries
Deep understanding of entertainment needs of customers
Irdeto has 50 years’ experience in security solutions

Our people

6 894 permanent employees (FY19: 7 053)
Inclusive, customer- and people-centric culture with strong employee brand ambassadorship

Customer and supplier relationships

19.5m 90-day active subscribers (FY19: 18.6m)
More than 400 B2B customer relationships through Irdeto
Relationships with local and international content providers, key satellite technology providers and a network of 5 604 accredited installers and 1 747 independent service providers across the continent
Preferential procurement initiatives

Corporate citizenship

Relevant licences provided by regulators across the continent
Local communities who collectively produce the future of film and sporting talent in the countries where we operate
Beneficiaries of the Phuthuma Nathi BBBEE scheme
Use of electricity and water for operations

Outcomes (FY20)

How we enhanced our capitals